WebMay 3, 2024 · The Right Way to Interpret CSAT Scores: Pair Them with Quality Assurance Reviews Trying to gauge and improve customer satisfaction from a standalone CSAT percentage is unhelpful because the score alone doesn't tell you which aspects of customer experience resulted in a given customer satisfaction rating: agent performance, product … WebMar 2, 2024 · The problem with CSAT and NPS. If you’re sick of submitting surveys, providing feedback, or checking a box, you’re not alone. Over the last 20 years, typical response survey response rates have gone from 36% to 9% and keep dropping. That trend is spilling into our work lives as well. If you’ve sent out a survey to someone at your …
What Is a CSAT Score and What Does It Mean? - g2.com
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